10/13/22
Don't believe the 5 Star Reviews
This is a real review. People live under poor health conditions as to be expected from an old apartment complex infested with huge roaches and small, bed bugs, and rats.
The complex can change owners and name all it wants but it'll still be a terrible place with rising prices not worth living in.
I'm someone familiar with living outdoors in the countryside but this complex is by far the worst. Your neighbors are filthy adding worse conditions. The area floods easily when it rains and during... hurricanes you will drown when the reservoir breaks.
The cars are broken into on a daily basis indoors and outside the complex gate. Management is by far useless. They spend more time on imagining ways to make more money instead of improving resident lives.
Kids run around defacing property, cars, windows, and dangerously throwing balls around nearly hitting old people. Dog poop everywhere, and cats urinating all over the place. The complex smells nasty inside and out. The woods and fake bricks are rotting inside and out and in the air ducts.
The place needs to be investigated and shut down or sued.
Review from Apartments.com
6 People Found This Helpful
Property Manager at Serena Forest Apartments responded to this review
We are deeply sorry to hear about your negative experience and concerns regarding our apartment complex. Your feedback is important to us, and we want to address each issue you've raised.
Regarding pest control, we have a rigorous pest management... program in place to address issues like roaches, bed bugs, and rats. Our team regularly inspects and treats the premises to ensure a comfortable living environment for all residents.
We take safety seriously and work to maintain secure premises. We encourage residents to report any incidents of theft or vandalism so we can take appropriate action and work with law enforcement when necessary.
Our management team is dedicated to addressing resident concerns and improving the overall quality of life within the community. We regularly assess and implement improvements to enhance resident satisfaction and comfort.
We are committed to cleanliness and proper waste management. We encourage pet owners to responsibly clean up after their pets and maintain a clean environment throughout the complex.
If you have specific incidents or concerns that require immediate attention, please reach out to our management team directly so we can address them promptly.
We value your feedback and hope to work towards resolving these issues to improve your experience at our complex.