Seraphina Castle Hills Apartments

The entire staff is nice and professional.
They make sure to take care of their residents, that work orders are always done.

I have lived here almost a year. I enjoy the quiet community and the big trees around building 8. I love the Trash Pick Up and the Recycling programs. I also enjoy the food trucks. The Bar-B-Que is my favorite. I wish you could bring some fruit and vegetable stands-Farmers Market. Even a Fresh Peach stand would be great when they are in
season. I look forward to having my father and brothers over some day. I like that I can walk in the complex. I have own 2 mile walk chartered out. I feel... safe here and appreciate my neighbors. The only thing I would suggeest is hiring happy employees in the office. The old owners had very cherry and respectful help. The ones that were hired for Seraphina are not very friendly and are not willing to help. They need to go the extra mile with a smile on their face. They don't seem to like their job very much. Maybe they need some incentives for creating a warm and inviting atmosphere. I would incorporate a way for them to make more money by handing out or emailing out surveys on how they helped each tenant and/or potential tenants. They need to see and hear how they make people feel. If I were to come into Seraphina today, I would not rent here because of the way they have treated me. I want to conclude by complimenting your Resident App for work orders and other needs. It's convenient and easy to use. Read More

Location is easy access to grocery stores hospitals pharmacies airport!

The complex is nice and quite, which is perfect after a long day. The neighbors are friendly. The pools are always clean, and the gym area is well-maintained. Plus added security of night-time surveillance gives me a peace of mind. Highly recommend!

I have lived at this complex for nearly 10 years and the complex recently transition to new ownership (Greystar), changing the name to Seraphina. Overall, I have enjoyed living here despite some problems with crime, gates that do not work reliably, and consistent water shut-offs; however, I am absolutely disappointed after I came home from work to a Notice to Vacate on my door, alleging that I did not pay rent (when I actually overpaid for the month because they could not give me the amount owed... because they were switching to a new computer system). When I went to the office to resolve, they mentioned that it happened to some other residents and they were able to "find" their payments, telling me not to worry about it and to come back when the property manager is there. I traced the money order and it had indeed been cashed. You think that they would do their homework before sending out notices like that, especially around Holidays. Read More