7/25/22
Do Not Recommend
First, I will preface this review by stating that I’ve lived in many different apartments. The ones that have been good places to live are the ones where the management takes pride in the community and provides excellent safety and security, customer service and communication. Unfortunately, that is not the case at River Oaks. On several occasions, I asked management to address the excessive auto and apartment break-ins I experienced, the marijuana odor that permeated the building and seeped... into my apartment leaving a foul odor in my furniture, clothing and belongings, and general safety concerns concerning individuals who were on the property who made inappropriate statements to me. Management did nothing to address these issues. In addition, the units and grounds are not well-kept. Trash is allowed to accumulate outside doors. When I moved into the apartment, the bathtub and bathroom were disgusting. No matter how hard I tried to remove a black substance from the shower, I could not remove it. Additionally, the appliances and air conditioning function at a minimum. The pool area is not well maintained and horrendous. If you care about your safety and your surroundings, River Oaks is not the best place for you. I do not recommend!
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Property Manager at River Oaks responded to this review
I sincerely apologize for any inconveniences or disturbances you've experienced during your stay. We take pride in our community and promoting a positive living environment, so this is hard to hear. I have taken note of the concerns you've raised to... ensure they are looked into accordingly, but please consider contacting me so we can talk them through together. I would be glad to connect and assist you in any way I can. Thank you, Teresa - Property Manager - (903) 561-4807