Upper West Apartments

I lived at Upper West for 15 months, and while there were some good aspects, the negatives—especially the management—were hard to ignore. As a student, I appreciated amenities like study spaces and a year-round pool (rare in Utah with the snow). However, the pool was frequently shut down due to rule-breakers, and management punished everyone instead of addressing the individuals. They even sent an email threatening to close it for good. This unfair approach left those of us following the rules... paying for amenities we couldn’t use. There were also recurring issues with people jumping fences to access the pool and rooftop areas. These intrusions weren’t properly addressed, adding to the frustration of paying for premium amenities that were often unavailable. The deposit handling was another issue. I got the paint code to repaint the walls before moving out, but was still charged for repainting. The move-out package suggested cleaning wouldn’t meet their standards, which felt like a setup to lose our deposits no matter what. The issues with management didn’t stop there. When I moved in, I was told I’d receive two key fobs for my two-bedroom apartment but only got one. Seven months later, I requested a second key fob and was charged $50 for it, even though it should have been free from the start. The leasing office staff promised I’d be reimbursed for the $50 if I returned the key at move-out, which I did. After moving out, my account balance was still around $130 after they took my $500 security deposit, and they refused to reimburse the $50 for the fob. Their excuse? The guy who made the promise no longer works there, and there wasn’t a written agreement. Management should be accountable for what their staff tells tenants. It’s wrong to put the responsibility on tenants to know all the ins and outs of what they should or shouldn’t expect, especially when the leasing office is giving out misleading or conflicting information. The parking situation was another headache. I paid extra for a reserved spot, but public parking was a mess. Fire lanes were constantly blocked by illegally parked cars. Management only towed when pressured by the city. They even admitted that people park where they shouldn’t, suggesting I park in the fire lane or walk to the nearby TRAX lot, which is meant for commuters, not residents. Congrats for reading all the way through!
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Friendliest place to live that I've ever been in. Staff and tenants are so nice. I also feel safe and secure in Upper West and also enjoy the amenities here.

It's been really good living at Upper West with minor issues along the way but we've been happy to be living here.

Upper West is an excellent place to live. The staff it’s very quick and professional in their responses. Moving in was very easy and my experience was really good. I would definitely recommend living here.

My wife and I are new to Upper West Apartment. The staff was great to work with, helpful, and kind. The atmosphere is friendly, inviting and incredibly quiet.
I have no intentions of looking elsewhere to reside. I'm excited to call this place home.