4/26/22
Nice community, however second hand smoke seeps into my apartment
The apartments themselves are great. The assistant manager is the best. I’ve had an issue with my neighbors smoking in their apartment. In the lease, it doesn’t state that you can’t smoke cigarettes, HOWEVER, it states that disturbing the HEALTH AND SAFETY of others is prohibited. My youngest child had heart surgery, and I expressed this to the manager saying I’m worried about my daughters health. She told me that they can’t tell them what to do and I can get a wax warmer and air purifier to... help. Tonight, the smoke has been really unbearable but we feel like we’re at a crossroads. We are getting straight second hand smoke in our apartment and feel like our hands are tied. Great safe place, but it doesn’t really seem like they care about our health and safety here.
Review from Apartments.com
Property Manager at Haven Apartments responded to this review
We appreciate your Haven residency and important feedback. Our team is glad you like your apartment but understand there is an issue with an adjacent home. We are grateful for your time on the phone. All members of your household matter to us and... we are determined to make that evident in our efforts to resolve your concern. Please call us at (757) 481-3833 whenever we may help you throughout your stay. - Nikki / Community Manager