10/28/24
Move at your own risk
Before you move in WALK THROUGH THE EXACT UNIT. We were shown a clean, new, updated apartment for my daughter and the one she was given never got a move in cleaning, the carpet wasn’t even vacummed, the plumbing was so backed up it was on the floor, the locks didn’t work, the backyard was flooded with dog poop. And all the company will do is offer to clean it (after her stuff was moved in). This should have been done prior to move in and broken appliances replaced. This is terrible business and... they will not refund anything or give any type of cleaning credit for what we have had to do on our own. Disgusting way to do business.
Review from Apartments.com
Property Manager at Keyway Apartments responded to this review
Hi User, we're truly sorry to hear about your experience. We strive to provide a clean and comfortable living environment for all our residents. Your feedback is important to us and we would like to address your concerns directly. Please reach out to... us at keywaylife@avenue5apt.com or call us at 1 360-443-6617 so we can work towards a resolution.