9/23/23
lies
They lie about the pricing and the one month free…
Review from Apartments.com
6 People Found This Helpful
Property Manager at Mint Urban Infinity responded to this review
Hi, it is never the intention of our team to make our prospective residents feel lied to and we strive to provide clarity and transparency in all of our communication. The Leasing Team members whom you spoke with during your initial conversations are... pillars in providing information to prospective residents during the process of scheduling a tour. Our team likes to be certain all the information you are being provided is tailored specifically to you and the needs of your family. It's completely understandable you were expecting to come in for your tour and still be offered the apartment you were given information on the 48 hours prior when you had scheduled your tour. Unfortunately, as we discussed on your tour, the move in special was for select apartment homes and without a completed application for the particular apartment you initially received information on, we were unable to guarantee the availability of that specific apartment. Sadly, someone had applied for that home within that 48-hour timeframe between your initial conversations and your tour. Our sincerest apologies to you for the honest misunderstanding that transpired between you and our leasing team and the initial apartment home no longer being available for you and your family. As the leasing team informed you on the day of your tour, if you are still looking for your next home, we hope we can work together to find you and your family the best options we may have available for you. We wish you the best of luck in your search for your next home!
Your Team at Mint Urban Infinity