Marela Apartments

Trash management is unsanitary and undesirable. The management answers that the only way to handle this better is charging more in the rent fee, even though their fees are almost the same as other brand-new rent communities around the zone with better and well maintained appliances.

Almost 3 months since I moved out and STILL NO DEPOSIT REFUND!
Terrible communication and when they do answer its to provide more excuses.

Apartment was dirty with broken very old appliances, cheap kitchens and no window screens when we moved in. Maintenance was ok until the property was sold. Then things really went down hill. 1 trash compactor that was full or broken every weekend. This lead to a massive mountain of trash remaining there until mid week. Air conditioning broke on holiday weekend. Called the emergency line & 5 days later it still wasn’t fixed. Pool frequently dirty & 1 never opened. They left gardening waste on... parking lot for months. It was miracle there wasn’t fire. We bought out our lease to get out of there & 3 months later we are still waiting for our security deposit. The few times we can get someone on the phone we are told the check is in the mail. Getting ready to take them to small claims court. Read More

The amount of water charges monthly is ridiculous. I moved there 2 years ago, and routines are the same. We don't cook much because we are always on the go so shower/baths are once a day for a house of three people. Wash clothes twice per week. Yet my water bill is more expensive than electric bill. This is an apartment not a single family home with a lawn to be watered. Everyone is complaining now because its starting to feel like we are being cheated out of money. My water started out at about... 60.00 now its almost 200.00, how is it accurate or fair? New owners have taken over the property and I don't see a better future ahead, I feel doomed because I already renewed my lease. You would think they would try to be fair so that people will stay but instead they will continue to loose more tenants by being greedy . Also water has been leaking for days outside so I guess the tenants will be covering that cost too. Read More

Don't expect any real furniture and countertops or appliances. Everything is made out of plastic - the floors are a fake wood that almost feels like clay. It gets messed up easily. The appliances are much older than they should be for what they charge for rent - they raised our rent by $300 for the next year without any added benefits! Nothing at all to justify the raise in the rent, and then they're surprised we're leaving.. No microwave included so keep that in mind. We have had a roach... problem since the day we moved in - once came home to find about 20-30 indoor roaches scattered across the apartment. Pest control has helped, but the bug problem has persisted even until now. We have a dog and they accidentally removed pet rent from our statement (without us knowing) and then they went and charged us the $60 we didn't pay without warning - but it wasn't even our fault! They misplaced our pet record forms that I had submitted after we adopted our dog. So tell me how you lose documents on your tenants? That doesn't seem very professional. The people living here aren't clean - leaving dog poop everywhere. There is only one trash compacter for the entire complex - ask me how often I go to throw away my trash and find piles of bags dumped on the floor in front of it? Pretty often. For what they charge, they should offer door-to-door trash pickup. The pools are okay in size for the amount of people who live here - the package hub has been the main pro of this place. We still receive mail from previous tenants - I know it's their responsibility to change their address, but management should also find a solution to this problem. Why do I have to take mail that isn't mine to the front office basically every week? Overall, do not expect luxury apartments because that is not what they are. The apartment is spacious, but luxury? No! They are charging ridiculous amounts for apartments without any justification. Read More