5/18/23
Avoid it
The management team has lost its sense of timing (responsiveness? )and organization.
You always have to make a request several times to be heard and for concrete action to be taken. In addition, you have to constantly argue and negotiate just to be taken care of as a reasonable tenant within your rights.
They also have no sense of priorities.
Rather than putting money into new paint in the garage it would have been better to have put money into the security which really leaves a lot to be... desired (theft, speeding in the garage, no respect for reserved spaces, etc. ) I had my vehicle stolen twice in their garage!
There was a time when this residence was very pleasant to live in, but with this new management team it has become hell.
It seems like the only important point for them is making money without any consideration for the residents.
After years of being happy in this residence I couldn't stay longer with this new team and I decided to leave.
So I don't recommend renting at this property at all.
Review from Apartments.com
8 People Found This Helpful
Property Manager at Trails of White Rock responded to this review
User, we are very disappointed to hear about the negative experience you had while living here. We take your feedback very seriously at our community and strive to ensure that residents feel comfortable reaching out to staff for assistance with any... issues. Feedback such as yours helps us to better understand how we can improve, and we appreciate you taking the time to share your insight.