Boardwalk at Mercer Crossing Apartments

The leasing office is a bit understaffed. I just moved in and the three times I had to visit the leasing office it's about a 15 minute wait before my concern or question can be addressed. If they just had at least one more person in the leasing office I feel like this would be much smoother. The apartments are very nice. Modern design, great location, clean community, and great amenities. Can't wait to be fully settled in and start enjoying everything the complex has to offer.

I've been living here for 3 almot 4 years now and, as always, when managment change so did the service. I did a unit transfer and recieved keys to a unclean unit. The cleaners arrived AFTER I recieve my keys. Which tells me that managment did not do a final walkthrough before I got there and I might be subject to whatever damage the previous tenant may have cost once I move out. I had to call maintenance twice to fix lifting baseboards in the closet and address a weird stain that was missed by... the cleaners. I notice the laundry room was not cleaned properly because I found a kids friendship bracelet under the washer, which prompt me to move the washer and dryer around myself to see what else was miss. Then there's RIDICULOUS fees for trash being left out which they expect you to take out if the valet (you pay $25 a mo for) miss picking up your trash. Up to $250!!!! For Junk. No wonder units are being left vacant for months, the rent is too high for this mess. Read More

I’ve been living here for over two years, and it’s been an amazing experience! The staff is always friendly, responsive, and eager to help with any concerns. The amenities could use more work from sparkling the pool up and keeping the modern gym and cozy common areas cleaner. Other than that, the property is well-maintained and safe, which gives me peace of mind.

We are paying for all the amenities, but not seeing them in the community. Missing landscaping said has to wait until next year!, trash piled up outside container, you need another container or to do something differently! Missing pool balls, TV's don't work, Can't turn on fireplace.

Quick response from leasing office people , but the amenities have changed from last year. I am staying here from 3 years and lot have changed specifically referral amount , printer etc