Reserve at Spring Creek Apartments

The benefits of living in this property is only in spite of its management. Whenever there is an issue (security gates and building locks always broken, TVs and outlets for gym machines broken, garage door locks needing reprogramming, no clear enforcement of trash policy), the leasing office would say one thing but no actual results to show for it until weeks or even months later. There's noticeably deteriorating amenities (gym) and even essential safety measures (gates, building locks) and... less than optimal attention by the staff (they recently declared they won't open on Sundays while Saturdays still have shorter hours). At the same time they increased the amenity fees for the same facilities that offer lesser actual improvement or upkeep.

The actual maintenance crew are nice individuals who get tasks done (that aren't irregular or emergency tasks that may be out of their control). I appreciate those folks when they show up. Read More

Disruptive neighbors, no parking space, slow maintenance crew, dirty and stinky hallways, paper thin walls, people at the office are nice though, and also the reserve behind the apartments is pretty. Wouldn't recommend for the price they are charging.

To new tenants of course the staff is nice (evidenced by the 5-star new and moved in reviews), but when there are issues, current tenants don't get their issues addressed.

Have been a tenant since 2019. Even when ownership changed from ZRS to Bell Partners and noticed quality and communication from the leasing office had dropped considerably, I was patient with it as the location of the property was nice.

However in the past couple years the Leasing office' staff communication has worsened.... Whenever there is an issue (security gates and building locks always broken, TVs and outlets for gym machines broken, garage door locks needing reprogramming, clear enforcement of trash policy), the Leasing office would say one thing but no actual results to show for it until weeks or even months later. But they are always quick either to make promises or coldly repeat the policies without actually listening to validity of concerns.

With noticeably deteriorating amenities (gym) and even essential safety measures (gates, building locks) and less than optimal attention by the staff (they recently declared they won't open on Sundays while Saturdays still have shorter hours), the benefits of living in this property is only in spite of its management.

Would advise current and future tenants that it's nice apartment property but you'd have to be proactive and assertive in taking care of any issues as the leasing office is inconsistent and unreliable.

Before I get the usual "please reach out to us", note that I have talked to the leasing office and management. Only property manager Tricia has been consistent in acting on the issues Read More

Love this community!! Very friendly staff and neighbors. I really enjoy using the nature trails and appreciate how walkable this area is! Great amenities!

Been living here for 4 years. I plan on staying because I have enjoyed it. It's mostly quiet and lots of nice perks like trash pick up from door.