12/10/24
Good property in spite of management
To new tenants of course the staff is nice (evidenced by the 5-star new and moved in reviews), but when there are issues, current tenants don't get their issues addressed.
Have been a tenant since 2019. Even when ownership changed from ZRS to Bell Partners and noticed quality and communication from the leasing office had dropped considerably, I was patient with it as the location of the property was nice.
However in the past couple years the Leasing office' staff communication has worsened.... Whenever there is an issue (security gates and building locks always broken, TVs and outlets for gym machines broken, garage door locks needing reprogramming, clear enforcement of trash policy), the Leasing office would say one thing but no actual results to show for it until weeks or even months later. But they are always quick either to make promises or coldly repeat the policies without actually listening to validity of concerns.
With noticeably deteriorating amenities (gym) and even essential safety measures (gates, building locks) and less than optimal attention by the staff (they recently declared they won't open on Sundays while Saturdays still have shorter hours), the benefits of living in this property is only in spite of its management.
Would advise current and future tenants that it's nice apartment property but you'd have to be proactive and assertive in taking care of any issues as the leasing office is inconsistent and unreliable.
Before I get the usual "please reach out to us", note that I have talked to the leasing office and management. Only property manager Tricia has been consistent in acting on the issues
Review from Apartments.com